Friday, July 27, 2007

Effective Communication

Ways to Avoid Conflicts:
Do’s and Don’ts

Do…

  • Show that you are interested.
  • Make eye contact with the other person in a way they seem comfortable with.
  • Repeat what was said in your own words.
  • Ask if that was meant.
  • Remain patient.
  • If the other person is having a hard time communicating, encourage them by asking them to repeat with a phrase, like, “Help me, I am having a hard time understanding….”
  • Assume you have something to learn from everybody you come into contact with.

    Don’t…
  • Do something else when someone is speaking to you.
  • Guess, make assumptions, or jump to conclusions.
  • Give advice, unless the person asks for it.
  • Interrupt
  • Criticize
  • Rehearse your answer mentally, while the other person is still talking.
  • Tune someone out, just because you think you are not going to agree with them. Professional Toolbox Consultants

3 comments:

Anonymous said...

This is GREAT! I appreciate you posting these tools. Thank you(:

Nikki

Anonymous said...

This is GREAT! I appreciate you posting these tools. Thank you(:

Nikki

Professional Toolbox Consultants said...

Thanks Nikki for your support and encouragement...we will keep showing more tools and tips!
Take care, Lisa PTC